📦How fast is delivery? ▾

Most orders are delivered to your in-game Furnace within 15 minutes of payment confirmation.

💳Is my payment secure? ▾

Yes — all card and crypto payments are processed by trusted third-party payment providers. We never store your card details.

📦What if I entered the wrong Game ID? ▾

Contact support immediately before your order is fulfilled. Once FrostStars are delivered to a Furnace, the transaction cannot be reversed.

🛡️Will this get my account banned? ▾

We deliver through an authorized top-up channel. As with any third-party top-up service, there is inherent risk — review the game's terms of service if you have concerns.

📦How do I check my order status? ▾

Every order gets a reference code (e.g. FS48DC3EE3D1CA). Use the Track an Order link in the footer, or find it in My Account under Order History, to see live delivery progress.

💸What happens if delivery fails? ▾

If a delivery job fails we automatically retry, and our support team is alerted. If it still cannot be completed you are covered by our money-back guarantee -- open a support ticket and we will refund you in full.

📦Can I change my Game ID after ordering? ▾

Not once an order is placed -- delivery starts almost immediately. Double check your UID at checkout. If you made a mistake, contact support right away before delivery completes.

💳What payment methods do you accept? ▾

Card, PayPal, and FrostStars Wallet balance are supported. Apple Pay and Google Pay are shown at checkout when available for your region.

💳Can I use a discount code? ▾

Yes -- enter it in the Discount / Promo Code field at checkout before completing your order. Codes cannot be applied retroactively once an order is placed.

💳What is FrostStars Wallet balance? ▾

A prepaid balance you can top up once and spend across multiple orders -- faster checkout, no re-entering payment details every time.

🛡️Do you need my Whiteout Survival password? ▾

Never. We only ask for your public in-game UID (and optionally your in-game name) to know where to deliver. Anyone asking for your password is not us.

🛡️Is buying FrostStars here against the game's rules? ▾

No. We deliver through the same top-up channels as any authorized reseller -- your account is never accessed or modified beyond receiving your FrostStars.

💸What's your refund policy? ▾

If your FrostStars fail to arrive within a reasonable time, we refund you in full. Once your order is successfully delivered, the sale is final -- we do not offer refunds for change of mind. See the full policy on our Refund Policy page.

💸How long do refunds take? ▾

Refunds to your FrostStars Wallet are instant. Refunds to your original card or PayPal can take a few business days depending on your provider.

📦Do FrostStars bonuses expire? ▾

No -- once delivered, FrostStars (including any bonus amount) are yours permanently, same as any other in-game currency.